AI Business Automation
AI Customer Support Agents
Resolve the repeat questions, escalate the rest cleanly.
The problem this solves
Most support volume is the same twenty questions. They still consume your team's day and still get answered inconsistently.
We ground a support agent in your real help content, order data and policies so it resolves the repeat tier accurately, and route everything else to a human with full context attached.
Deflection is only worth having if satisfaction holds. We track both.
What you get
- Ticket-driver analysis
- Grounded support agent on your channels
- Helpdesk integration with context-rich escalation
- Deflection, accuracy and satisfaction reporting
Best for: Ecommerce and service businesses with high repeat ticket volume.
How we do it
The method, in order
- 01
Ticket analysis
We cluster your history to find the volume drivers and the true resolution for each.
- 02
Grounded knowledge base
Help content, policies and, where allowed, live order or account lookups.
- 03
Escalation design
Clear rules for handover with a summarised transcript, so no customer repeats themselves.
- 04
Quality loop
Weekly review of low-confidence conversations, feeding fixes back into the knowledge base.
Outcomes
What changes for you
- Instant answers on the repeat tier
- Human time spent on real problems
- Consistent, policy-correct responses
Questions
Straight answers
What happens when it does not know?
It says so and hands over. An agent that guesses is worse than no agent, so refusal is configured as the correct behaviour below a confidence threshold.
Want ai support agents done properly?
Tell us where you are now and what you need to move. You will get a straight answer on whether this is the right work for you — and what it would take.