Refund & Cancellation Policy

Monthly retainers

Retainers run month to month unless your proposal states a minimum term. You may cancel with 30 days' written notice by emailing info@2xgro.com. The current month is delivered and payable in full; the following month is not charged. Retainer fees already invoiced for a month in which work has begun are not refundable, because the work is delivered continuously rather than on completion.

Fixed-scope projects

Projects are billed in milestones. If you cancel mid-project, you are charged for completed milestones plus any work in progress on the current milestone, and unused deposit beyond that is refunded within 14 business days. Work delivered and approved is not refundable.

Digital products — no refunds

Digital products sold under the 2XGRO brand — including templates, playbooks, prompt packs, audits delivered as files, course or training material, and any other downloadable or instantly accessible content — are non-refundable once purchased. Because a digital product is delivered and accessible immediately, it cannot be returned, and access cannot be revoked once granted. Please read the product description carefully before buying; if you are unsure whether a product fits your needs, email info@2xgro.com before purchasing and we will help you decide.

The only exceptions are a verified duplicate charge, a payment taken in error, or a file that is technically broken and cannot be replaced — in those cases we refund or replace promptly. Access issues on your side (for example a lost login) are fixed by restoring access, not by refund.

Cooling-off period

If you cancel within 5 business days of signing and before any delivery work or onboarding has started, your deposit is refunded in full.

Advertising spend and third-party costs

Ad spend, software licences, data subscriptions and similar third-party costs are governed by those providers' own refund rules. Where spend sits in a platform account you control, unused balance stays with you. We do not mark up or retain third-party spend.

When we will refund without argument

• We failed to deliver an agreed deliverable and cannot remedy it within a reasonable period.
• You were charged in error or double-charged.
• You cancelled inside the cooling-off period and no work had started.

What is not refundable

• Digital products once purchased, delivered or accessed (see the section above).
• Work already delivered, reviewed or published.
• Results that fall short of a hoped-for outcome. Search engines, AI assistants and ad platforms are third-party systems and we do not guarantee specific rankings, recommendations or revenue.
• Delays caused by access, approvals or content not being provided.
• Third-party fees already spent on your behalf with your approval.

Pausing instead of cancelling

Retainers can be paused once for up to 60 days without losing pricing or configuration, subject to written agreement. Automations and tracking continue running during a pause; active campaign management does not.

How to request a refund

Email info@2xgro.com with your invoice number and the reason for the request. We acknowledge within 2 business days and resolve approved refunds within 14 business days, to the original payment method where possible. 2XGRO may vary this policy for future engagements; the version in force when you signed applies to you.