Refund & Cancellation Policy

Effective Date: December 4, 2024

At 2XGRO, we strive to ensure our customers are satisfied with our services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for services provided by 2XGRO.


1. Refund Policy

a. Service-Based Refunds

  • Refunds for our services will be considered only if:
    • The service was not delivered as agreed upon in the service contract.
    • There was a technical error or delay directly caused by 2XGRO that impacted the delivery of the service.
  • Refund requests must be submitted within 7 days of service completion or as per the terms specified in the service agreement.

b. Non-Refundable Items

  • No refunds will be provided for:
    • Completed and delivered services where the agreed scope has been fulfilled.
    • Custom or specialized services such as online reputation management (ORM), PR campaigns, or media buying, as these involve significant time and resources.
    • Partial work if the cancellation request is made after the project is initiated.

c. Processing Time

  • Approved refunds will be processed within 10 business days and credited to the original payment method used for the transaction.

2. Cancellation Policy

a. Service Cancellations

  • You may request to cancel a service before it has been initiated or any work has been performed.
  • Cancellation requests must be submitted via email to [email protected] with a clear explanation of the reason for cancellation.

b. Cancellation Fees

  • If cancellation is requested after work has begun, 2XGRO reserves the right to retain a portion of the payment as a cancellation fee to cover the costs of resources and time invested.
  • The cancellation fee will be determined based on the progress of the project and outlined in our communication with you.

3. Exclusions

This policy does not cover:

  • Delays caused by third-party vendors, partners, or external factors beyond 2XGRO’s control.
  • Services rendered based on incomplete or incorrect information provided by the client.

4. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us via:

  • Email: [email protected]
    Include your name, contact information, invoice number, and details of the issue or request.

5. Amendments to This Policy

2XGRO reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our Website.


By using our services, you agree to this Refund & Cancellation Policy.

Questions?

Get in touch, we will be happy to help!

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